Customer Feedback
Satisfaction Survey
The annual external customer satisfaction survey again showed a positive outcome for the Cadarn IS Support team.
All clients were happy to recommend Cadarn IS Support because of their experience, knowledge and reputation.
In total; over 97% of our feedback showed excellent results.
As a whole, the IS staff received a superb report with such comments made as:
“Excellent…11 out of 10” and “Very helpful and friendly”
Customers reported the services they were receiving were very good making comments such as:
“Every time I have had to contact the support dept. they are very helpful”.
Organisations reporting that they were covered by a service level agreement felt that, on the whole, it was met on a regular basis, explaining they were effective at logging faults and problems and continually improving their service.