| Repair | Responsibility |
| | Us | You |
| Bathroom fixtures and fittings | Except WC seats, bathroom cabinets, mirrors, shower curtains, towel rails and toilet roll holders |  | |
| Baths | Except unblocking waste pipes | | |
| Carpentry | General carpentry work except where the repair is due to tenant damage or tenant alterations | | |
| Chains and plugs | On basins, baths and sinks | | |
| Chimneys | | | |
| Communal areas | Internal communal areas to flats and sheltered schemes | | |
| Decoration (external) | | | |
| Decoration (internal) | Except when damage is caused by structural defect. Landlord responsibility for communal areas in flats and sheltered schemes | | |
| Domestic appliances | Such as cookers, fridges, washing machines, dishwashers | | |
| Door frame | | | |
| Doors | Internal and external, including frames, hinges, locks, door jambs, thresholds, letterboxes and handles | | |
| Fences and gates | Installed by Newydd | | |
| Fire grates and surrounds | Installed by Newydd | | |
| Fixtures and fittings | Such as coat hooks, curtains, curtain rails | | |
| Floor boards | | | |
| Floor covering | Including adapting doors to accommodate carpets | | |
| Front door lock | Except locks to communal doors | | |
| Garages | | | |
| Gardening maintenance | Communal areas on estates and sheltered schemes | | |
| Gas | Annual gas servicing to boilers and other gas appliances installed by Newydd | | |
| Glazing | If broken into you must get a crime number from the police | | |
| Hand basins | Except blockages caused by the tenant or their visitors | | |
| Heating | Including storage heaters and fitted electric fires. Except bleeding radiators | | |
| Hot water heaters | Including cylinder jackets | | |
| Immersion heaters | | | |
| Infestations | By ants, wasps, bees, cockroaches, mice, rats or bedbugs | | |
| Internal door locks | | | |
| Kitchen units | Except domestic appliances (cookers, fridges, freezers, microwave ovens, toasters etc) | | |
| Kitchen worktops | | | |
| Light fittings | Except light bulbs, dimmer switches, fuses, fluorescent tubes and starters | | |
| Locks of any type | Except locks to communal doors | | |
| Loss of front and rear door keys | Including repairs to forced entry if you get locked out | | |
| Paths | Including steps, footpaths and ramps | | |
| Plastering | | | |
| Plumbing repairs and leaks | Except washing machines, dishwashers and bleeding radiators | | |
| Porches | Except glazing | | |
| Re-lighting pilot lights | Including resetting heating controls or programmers | | |
| Re-washer taps | | | |
| Showers | Except curtains and rails | | |
| Sink units | Except unblocking | | |
| Skirting boards | | | |
| Stairs | | | |
| Switches and sockets | Except dimmer switches | | |
| Telephone points | | | |
| TV aerial, sockets, satellite dishes | Unless communal | | |
| Washing line | Unless communal | | |
| Waste blockages | Including basins, bath, WCs | | |
| WC seats | | | |
| Windows | Including sills, catches, sash cords and frames | | |
