Newydd Housing Association Tenant Satisfaction Survey 2008 A CHANCE TO WIN £100 !!!! PLEASE READ THESE INSTRUCTIONS CAREFULLY BEFORE COMPLETING THE QUESTIONNAIRE 1.It should be completed by the tenant at this address, or their partner/spouse or carer. 2.Please read the instructions for answering each question carefully. 3.Please check you have answered all the questions that apply to you. 4.Please either return the completed questionnaire in the freepost (no stamp required) envelope provided, drop it in to your local Newydd office or give it to your Housing Officer/Assistant. 5.To be eligible for the prize draw to win one of ten £100 prizes, you will need to ensure you have filled out all the relevant questions, checked that the name and address at the beginning of the survey is correct, and that you have returned the completed survey to the Association. 6. No personal information will be shared with third parties - the information you provide will only be used to improve the services you receive from the Association. You can save the online survey at any time by clicking "Save" and returning to it at a later date.

INFORMATION ABOUT YOUR HOUSEHOLD Building up a picture of each household allows us to assess which groups of tenants are satisfied with their home and services provided by Newydd Housing Association.
Q1 Please enter your tenant number (if you know it) Q2 What is your name?		Q3 What is your address?

Q4 Which town do you live in?

Q5 What is your postcode?

Q6 Which is your nearest Newydd office?   121 Broad Street, Barry, Vale of Glamorgan Trem-y-Cwm, Rhydyfelin, Pontypridd St David's House, Newtown

Q7 What is your telephone number (mobile or landline) if you have one?

Q8 What is your email address (if you have one)?

Q9 How many people usually live at your house ? (Tick one answer)   None   1   2 3   4   5 6   7   8 9   10 or more

Q10 How many people living in your house are aged under 16? (Tick one answer)   None   3 1   4 2   5 or more

Q11 How many people living in your house are aged over 60? (Tick one answer)   None   3 1   4 2   5 or more

Q12 How would you describe the composition of your household? (Tick one answer)   One adult under 60 One adult aged 60 or over Two adults both under 60 Two adults, at least one 60 or over Three or more adults, 16 or over 1 parent family with child/ren, at least one under 16 2 parent family with child/ren, at least one under 16 Other   If you ticked "Other", please specify:

Q13 To which of these groups do you consider you belong? (Tick one answer) WHITE   British Irish Any other White background   If "Other" please specify Q14 MIXED   White and Black Caribbean White and Black African White and Asian Any other Mixed background   If "Other" please specify

Q15 ASIAN OR ASIAN BRITISH   Indian Pakistani Bangladeshi Any other Asian background   If "Other" please specify